PÚRIVA Shipping Policy

PÚRIVA SHIPPING POLICY

Last updated: 12 August 2026

At PÚRIVA, we aim to make your shopping experience simple from checkout to delivery. We currently deliver throughout South Africa, with free shipping on every order.

1. ORDER PROCESSING

Orders are typically processed within a few business days after your order has been confirmed.

Once your order has been processed and tracking information becomes available, you’ll receive the relevant tracking details so you can follow your order’s progress.

2. DELIVERY TIMES

Most orders are estimated to arrive within 5–18 business days, depending on the product ordered and the delivery location within South Africa.

Some orders may arrive sooner. Where a more specific delivery estimate is available for a product, it may be displayed on the relevant product page or sent to you with your provided contact information.

Delivery estimates are not guaranteed. Occasional delays may occur due to couriers, customs, high-volume periods, public holidays, severe weather, or other circumstances outside our reasonable control. 

If we’re made aware of a significant delay affecting your order, we’ll communicate this with you as soon as reasonably possible. We value clear straight forward communication.

3. FREE SHIPPING

Shipping is completely free across South Africa.

There are no standard shipping charges added to your order at checkout.

4. ORDER TRACKING

Once tracking becomes available, you’ll receive your tracking information and can follow the progress of your delivery.

Customers can also use the Track Order feature on our website to view the latest available tracking information.

Tracking information may take a short period to update after it is issued.

If you need assistance with your delivery, contact support@puriva.co.za.

5. MULTIPLE-ITEM ORDERS

Products within the same order may occasionally, but rarely,  be processed or delivered separately.

If this happens, you may receive more than one parcel or tracking number. You will not be charged additional shipping fees.

6. DELIVERY INFORMATION

Customers are responsible for providing complete and accurate delivery information at checkout.

Please check your name, delivery address, contact details and other relevant information before completing your purchase.

If you notice an error after ordering, contact support@puriva.co.za as soon as possible. We’ll make reasonable efforts to assist before fulfilment begins, but changes cannot be guaranteed once an order has entered processing.

7. DELAYED ORDERS

If your order has not arrived within its estimated delivery period, please contact us.

We’ll investigate the shipment, review the available tracking information and provide you with an update or appropriate assistance.

8. LOST, DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, incorrect, or appears to have been lost during delivery, please contact support@puriva.co.za as soon as possible.

Please provide your order number and any relevant information or photographs showing the issue.

We’ll review the situation and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable South African consumer law.

9. FAILED DELIVERIES

PÚRIVA cannot guarantee reimbursement for orders that cannot be delivered because incorrect or incomplete delivery information was provided by the customer.

If a delivery attempt fails or a parcel requires collection or redelivery, please follow the courier’s instructions or contact us for assistance.

10. CONTACT US

For shipping, tracking or delivery enquiries:

Email: support@puriva.co.za
Support Hours: 09:00–17:00, 7 days a week

We aim to provide clear communication throughout the delivery process so you can easily follow the progress of your PÚRIVA order.