CONTACT INFORMATION

Last updated: 11 August 2026

We’re here to help.

Whether you have a question about an order, product, delivery, return or refund, our team is ready to assist you.

CUSTOMER SUPPORT

Email: support@puriva.co.za

We aim to respond to all enquiries as quickly as possible. Most enquiries receive a response within 1–2 business days.

For order-related enquiries, please include your order number so we can assist you as quickly as possible.

LIVE CHAT

Our AI-powered chat assistant is available on our website to provide instant answers to common questions, including order tracking, shipping, returns and product information.

If the chatbot is unable to resolve your enquiry, you can contact our support team by email for further assistance.

SUPPORT HOURS

Our customer support team is available:

Monday to Sunday
9:00 AM–5:00 PM (SAST)

Enquiries received outside these hours will be responded to as soon as possible during our next available support period.

ORDER & DELIVERY SUPPORT

Tracking information will be provided once it becomes available for your order.

If your delivery is delayed or you have concerns about your order, please contact us at support@puriva.co.za. We’ll investigate the issue and provide any available updates.

RETURNS, REFUNDS & CANCELLATIONS

If you need assistance with a return, refund, damaged or incorrect product, please contact us directly.

Orders may be cancelled within 1 hour of purchase. Eligible products may be returned within 14 days of delivery, subject to our Return & Refund Policy.

BEFORE CONTACTING US

To help us assist you more quickly, please include the following where applicable:

Your order number, the name used when placing the order, a brief description of your enquiry, and any relevant photos or videos if you’re reporting a damaged, defective or incorrect item.

OUR COMMITMENT

At PÚRIVA, we’re committed to providing friendly, reliable and transparent customer support.

If something isn’t right with your order, we encourage you to contact us directly so we can investigate the issue and work toward an appropriate resolution in accordance with our policies and applicable consumer law.