We’re here to help.
Have a question about a product, order, delivery, return or refund? The PÚRIVA support team is available to assist you throughout your order journey.
Email: support@puriva.co.za
Support Hours: 09:00–17:00, 7 days a week
Response Time: We aim to respond within 1 business day.
Find Your Answer Below:
Order & Delivery Support
Once tracking becomes available, you’ll receive tracking information so you can follow your order’s progress. If your delivery is delayed or you have any concerns, contact us and we’ll investigate the issue and provide any available updates. We value clear and honest communication.
Returns, Refunds & Cancellations
Orders can be cancelled within 1 hour of purchase. Eligible products may be returned within 14 days of delivery, subject to our Return & Refund Policy.
We’re Here to Resolve Problems
If something isn’t right with your order, contact us directly. We’ll work with you to understand the issue and provide an appropriate resolution in accordance with our policies and applicable consumer law.
How much does shipping cost?
Shipping is free at PÚRIVA across all products.