PRIVACY POLICY

Last updated: 8 August 2026

PÚRIVA respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your information when you visit puriva.co.za, make a purchase, contact us, subscribe to marketing communications or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with PÚRIVA, we may collect the following types of personal information.

Contact information, including your name, email address, telephone number, billing address and delivery address.

Order information, including products purchased, order history, delivery information and information necessary to process or manage your order.

Payment information, which may include information required by our third party payment providers to process your payment. PÚRIVA does not directly store your complete payment card details where payments are processed by an external payment provider.

Account information, where applicable, including login details, account preferences and saved information.

Communications, including messages, emails, customer service enquiries, reviews, feedback and other correspondence you send to us.

Marketing information, including your marketing preferences and whether you have chosen to receive promotional emails, discounts, offers or product updates.

Device and website information, including your IP address, browser type, device type, operating system, pages visited, interactions with our website and similar technical information collected through cookies and related technologies.

2. HOW WE COLLECT YOUR INFORMATION

We may collect personal information directly from you when you place an order, create an account, contact us, subscribe to our marketing communications, submit a form or otherwise provide information to us.

We may also collect certain information automatically when you use our website through cookies and similar technologies.

In some circumstances, we may receive information from trusted service providers that assist us in operating our store, processing payments, fulfilling orders, delivering products, analysing website activity or communicating with customers.

3. HOW WE USE YOUR INFORMATION

We may use your personal information to process and fulfil your orders, arrange delivery, provide order tracking, communicate with you regarding your purchases, respond to enquiries and provide customer support.

We may also use your information to operate and improve our website, maintain security, prevent fraudulent or unauthorised activity, understand how customers use our services and improve the overall customer experience.

Where you have chosen to receive marketing communications, we may use your contact information to send you information about PÚRIVA products, promotions, discounts, coupons, special offers and new releases.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

4. PAYMENTS

Payments made through PÚRIVA may be processed by trusted third party payment providers.

These providers may collect and process information necessary to complete your transaction in accordance with their own privacy policies and security practices.

PÚRIVA does not intend to directly store complete payment card information where this information is handled by our payment providers.

The specific payment methods and payment providers available may change as we update our checkout services.

5. HOW WE SHARE PERSONAL INFORMATION

We do not sell your personal information.

We may share information with trusted third parties where reasonably necessary to operate our business and provide our services.

These parties may include Shopify and other ecommerce technology providers, payment processors, delivery and courier partners, suppliers and fulfilment providers, website hosting providers, analytics providers, marketing and communication platforms, professional advisers and service providers that assist us in running our store.

We may also disclose personal information where required by law, regulation, legal process or a lawful request from an authorised public body.

Third parties are expected to process information only where necessary for the services they provide and subject to applicable privacy and data protection requirements.

6. ORDER FULFILMENT AND DELIVERY

Information such as your name, delivery address, contact details and relevant order information may be provided to suppliers, fulfilment partners and courier services where necessary to prepare, fulfil and deliver your order.

We aim to limit the information shared to what is reasonably required for the relevant service.

7. COOKIES AND SIMILAR TECHNOLOGIES

PÚRIVA may use cookies and similar technologies to operate the website, remember your preferences, understand website performance, analyse how visitors interact with our store and improve your shopping experience.

Certain cookies may be necessary for functions such as checkout, account access and maintaining your shopping cart.

Other cookies may support analytics, personalisation or marketing.

Depending on your browser and the options available on our website, you may be able to manage or disable certain cookies. Disabling some cookies may affect the way certain features of the website function.

8. MARKETING COMMUNICATIONS

We may send promotional communications to you where you have chosen to receive them or where otherwise permitted by applicable law.

These communications may include discounts, coupons, special offers, new product announcements and other PÚRIVA updates.

You can unsubscribe at any time using the unsubscribe link included in our marketing emails or by contacting us at support@puriva.co.za.

Unsubscribing from promotional communications will not prevent us from sending essential communications relating to an order, transaction or customer service request.

9. HOW WE PROTECT YOUR INFORMATION

We take reasonable administrative, technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

You are responsible for keeping any account passwords or login credentials associated with your account confidential.

10. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and transaction records, resolving disputes, providing support and complying with applicable legal, tax, accounting or regulatory requirements.

When personal information is no longer reasonably required, we may delete, destroy or anonymise it where appropriate and permitted by law.

11. YOUR PRIVACY RIGHTS

Subject to applicable South African law, including the Protection of Personal Information Act, 2013, you may have the right to request access to personal information we hold about you.

You may also request that inaccurate or outdated information be corrected or updated, request deletion or destruction of personal information where legally appropriate, object to certain processing of your personal information and withdraw consent where processing is based on your consent.

Certain requests may be subject to legal limitations or record keeping requirements.

To make a privacy request, contact us at support@puriva.co.za.

We may need to take reasonable steps to verify your identity before processing certain requests.

12. CHILDREN’S PRIVACY

PÚRIVA does not knowingly collect personal information from children where doing so would not be permitted under applicable law.

If we become aware that personal information relating to a child has been collected or processed inappropriately, we may take reasonable steps to delete or otherwise appropriately handle that information.

A parent or legal guardian who believes that a child has provided personal information to us may contact us at support@puriva.co.za.

13. THIRD PARTY LINKS

Our website may contain links to websites, applications or services operated by third parties.

PÚRIVA is not responsible for the privacy practices, security or content of third party services. We recommend reviewing the privacy policies of any third party website or service you choose to use.

14. SHOPIFY

Our store may be hosted and operated using Shopify and related Shopify services.

As part of providing the ecommerce infrastructure used by our store, Shopify may process certain information relating to visitors and customers in accordance with its own privacy practices and applicable law.

Other applications or integrations connected to our Shopify store may also process limited information where necessary to provide their functionality.

15. SOUTH AFRICAN CUSTOMERS

PÚRIVA currently sells and delivers products within South Africa.

We aim to process personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act, 2013, commonly referred to as POPIA.

16. CROSS BORDER PROCESSING

Some of the technology providers, platforms, suppliers or service providers that support PÚRIVA may operate or store information outside South Africa.

Where personal information is processed outside South Africa, we will seek to use service providers and arrangements that provide appropriate protection for personal information as required by applicable law.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, legal requirements or privacy practices.

The updated version will be published on this page and the date at the top of the policy may be updated accordingly.

We encourage you to review this Privacy Policy periodically.

18. QUESTIONS, REQUESTS AND COMPLAINTS

If you have questions about this Privacy Policy, would like to exercise a privacy right or have a concern regarding how your personal information has been handled, please contact us at:

PÚRIVA

Website: puriva.co.za

Email: support@puriva.co.za

If you believe that your personal information has not been handled in accordance with applicable South African privacy law, you may also have the right to submit a complaint to the Information Regulator of South Africa.